Shipping policy

Order processing times depend on the shipping option selected at checkout. Orders with Free Tracked Shipping are normally processed within 24–48 hours, while orders with Tracked and Insured Shipping are normally processed within 24 hours.

Processing and carrier handover take place on business days only, excluding Saturdays, Sundays and public holidays. During peak periods, such as holidays or special promotions, processing may take up to 3 business days.

Orders are shipped to the address provided at checkout. If you need to correct your address or request cancellation, please contact support@fleecia.com as soon as possible.

We will check whether the requested change is still possible. Once processing or shipment has begun, we may be unable to change the address or stop dispatch. This does not restrict your statutory right of withdrawal or any other mandatory consumer rights.

Shipments are made on business days only; we do not ship on Saturdays, Sundays, or public holidays.

When your order ships, you will receive a shipping confirmation email containing the tracking number. For orders with multiple items, shipment may occur in separate parcels with different timings, depending on the location of our manufacturing partners.

Insured Shipping

If selected at checkout, FLEECIA™ Insured Shipping guarantees full order coverage against:

loss
theft
damage during transit

In case of shipping issues, the customer is entitled to an immediate full refund, subject to verification of the report through our Customer Service.

Shipping insurance is optional. Your statutory rights concerning non-delivery, loss or damage during transit remain unaffected whether or not you purchase this service. Choosing not to purchase shipping insurance does not remove fleecia’s responsibility for shipments arranged by us or restrict any remedies available under applicable consumer law.

Tracking

All orders are shipped with a unique tracking number. You will receive the code by email once the parcel is handed over to the carrier.

For some carriers, it may take up to 5 business days for tracking to update in the system. If you do not see updates after this period, please contact us and we will verify the shipment status.

Shipping Costs

Shipping costs depend on the destination and on the order total. The final shipping cost is always shown at checkout, before you pay.

Destination	Order total	Shipping cost
United Kingdom	£39 or more	Free Tracked Shipping
United Kingdom	Under £39	£4.99 — Tracked and Insured Shipping

Tracked and Insured Shipping is also available for £4.99 on UK orders of £39 or more. Rates for other available destinations are shown at checkout before payment.

Estimated Delivery Times

Delivery times vary by destination country. The table below shows estimated transit times in business days, after order processing.

To estimate the total time from purchase to delivery, add the processing time stated at the beginning of this policy to the transit time for your destination. These estimates do not override any expressly agreed delivery deadline or your statutory consumer rights. Please also refer to “Note on Delivery Times” below.

Destination	Order total	Shipping cost
United Kingdom	£39 or more	Free Tracked Shipping
United Kingdom	Under £39	£4.99 — Tracked and Insured Shipping

Tracked and Insured Shipping is also available for £4.99 on UK orders of £39 or more. Rates for other available destinations are shown at checkout before payment.

Note on Delivery Times

The shipping times shown in the table are estimates in business days after order processing. Please also allow for the processing time stated at the beginning of this policy.

Customs procedures, public holidays, severe weather, strikes and other logistical disruptions may affect delivery. If your order is delayed, contact support@fleecia.com. We will investigate with the carrier and provide an update.

These estimates do not override any delivery deadline expressly agreed with you or your statutory consumer rights.

For consumers in the European Union, unless a different delivery period has been agreed, goods must be delivered without undue delay and within 30 days of concluding the contract. If the applicable delivery deadline is missed, you may require delivery within an additional reasonable period and, if delivery still does not occur, terminate the contract and receive a refund. In cases provided for by law, including refusal to deliver or failure to meet an essential agreed delivery deadline, you may terminate without granting an additional period.

Remote Areas and Minor Islands

Deliveries to minor islands, mountain areas or locations classified as remote by carriers may take longer than the standard estimates shown in the table.

For information about delivery to your location, please contact support@fleecia.com before placing your order. Any longer delivery period expressly agreed with you will apply to that order.

If your order is delayed, please contact us for assistance. Delivery to a remote area does not remove your statutory consumer rights. The provisions in “Note on Delivery Times” remain applicable.

Customs Duties and VAT

All our shipments are sent on a DDP (Delivered Duty Paid) basis. fleecia covers all applicable customs duties, import taxes and VAT. Customers are not required to pay additional import charges upon delivery.

If a carrier or customs authority requests payment of these charges, please contact support@fleecia.com with your order number and a copy of the payment request. We will investigate and arrange for the charges to be covered.

If you have already paid these charges, please send us the payment receipt so we can verify and reimburse the amount.

Lost, Stolen, or Damaged Parcels

If your parcel is missing, arrives damaged, or is marked as delivered but you have not received it, please contact support@fleecia.com with your order number and a description of the issue. Photographs may be requested where relevant.

We will investigate the issue with the carrier and keep you informed. You are not required to resolve the matter directly with the carrier before requesting assistance from fleecia.

For shipments using carriers arranged by fleecia, we remain responsible for loss or damage until you, or a person you designate other than the carrier, take physical possession of the goods.

A tracking status marked “delivered” will be considered during our investigation but does not automatically exclude a valid claim for non-delivery.

Where an order is lost or goods arrive damaged, we will provide an appropriate remedy in accordance with applicable consumer law. Your statutory rights do not depend on purchasing optional shipping insurance.

Please report any issue as soon as reasonably possible so we can investigate promptly. This request does not shorten any applicable statutory claim period.

Incorrect or Incomplete Addresses

Please ensure that the shipping address provided at checkout is accurate and complete.

If you notice an error, contact support@fleecia.com with your order number and the correct address as soon as possible. We will check whether a correction is still possible. Once processing or shipment has begun, we may be unable to change the address or stop dispatch.

If a delivery fails or a parcel is returned because of an incorrect or incomplete address supplied by the customer, we will contact you to discuss the available options. Any proposed additional shipping costs will be explained before you agree to them and will apply only where permitted by law.

Claims concerning non-delivery, loss or damage will be assessed under the “Lost, Stolen, or Damaged Parcels” section. A tracking status marked “delivered” does not automatically establish that you received the goods.

Nothing in this section limits your statutory right of withdrawal or any other mandatory consumer rights.